Privacy policy

Last updated: June 4, 2025

1. Information we collect

We may collect the following types of information:

• Contact information — name, phone number, email address, and service address provided when requesting a quote or booking a rental
• Payment information — billing details processed through secure third-party payment processors; we do not store full credit card numbers
• Event or project details — dates, location, and nature of your rental needs
• Website usage data — IP address, browser type, pages visited, and time spent on our site, collected automatically via cookies and analytics tools

2. How we use your information

We use the information we collect to:

• Process and fulfill your rental orders and service requests
• Communicate with you about your reservation, delivery, pickup, and service updates
• Send quotes, invoices, and payment confirmations
• Respond to inquiries submitted through our contact form or by phone
• Improve our website and better understand how customers find and use our services
• Send occasional promotional communications (you may opt out at any time)
• Comply with applicable laws and regulations

3. Sharing your information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — trusted vendors who assist with payment processing, scheduling, or website hosting, and who are bound by confidentiality obligations
• Legal requirements — if required by law, court order, or to protect the rights and safety of our business or the public
• Business transfers — in the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction

4. Cookies and tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may limit some functionality of the site. We may also use third-party analytics tools such as Google Analytics to understand how visitors interact with our website.

5. Data security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security. We encourage you to take precautions when submitting sensitive information online.

6. Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain business records, and comply with legal obligations. Customer order and billing records are typically retained for a minimum of five years.

7. Your rights and choices

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send

To exercise any of these rights, please contact us using the information below.

8. Children’s privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to this policy

We may update this privacy policy from time to time. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

10. Contact us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us: